5.10S - Quality Management Systems

Quality Management Systems

Code: 5.10S

Semester: 5 / Year: 3 (Optional)

Lectures hours (per week): 3

laboratory hours (per week):

Subject

Explaining the requirements of the ISO 9001 Standard and presenting case studies of the ISO 9001 Quality Management System; explaining the requirements of the ISO 14001 Standard and EMAS and presenting case studies of the ISO 14001 and EMAS Environmental Management Systems; explaining the requirements of the ISO 18001 Standard and presenting case studies of the ISO 18001 Occupational Health and Safety Management System; determining the common elements as well as the differences among the requirements of the Management Systems.

Educational Aims

By the end of this course the students should be able to a) read and decode the ISO 9001 International Standard and develop and establish a Quality Management System according to the ISO 9001 requirements, b) read and decode the ISO 14001 International Standard and the EMAS and develop and establish an Environmental Management System according to the ISO 14001 and EMAS requirements, c) read and decode the ISO 18001 International Standard and develop and establish an Occupational Health and Safety Management System according to the ISO 18001 requirements, d) develop and establish an Integrated Management System, based on the common requirements of the different Management Systems and e) assess auditing results in terms of conformance to the standards' requirements.

Student Evaluation

1. Written examination after the end of the semester(60%) including:

Multiple choice questions
Theoretical questions
Assessment of auditing results in terms of conformance to the standard's requirements

2. Written paper (20%)

3. In class presentation (in teams) (10%)

4. Interview - survey (10%).

Bibliography

Διαχείριση Ποιότητας και Οργανωσιακή Αριστεία, 8η Εκδοση, Goetsch L. David - Stanley B. Davis, Γεώργιος Μποχώρης (επιμέλεια), ISBN: 978-960-418-690-7, ΕΚΔΟΣΕΙΣ Α. ΤΖΙΟΛΑ & ΥΙΟΙ Α.Ε. (in Greek).
ISO 9000:2000, Αρβανιτογιάννης Ιωάννης Σ., Κούρτης Λάζαρος, ISBN: 960-351-436-5, ΕΚΔΟΣΕΙΣ ΣΤΑΜΟΥΛΗ ΑΕ) (in Greek).
Συναφή επιστημονικά περιοδικά (International Journals):

International Journal of Operations and Production Management
International Journal of Quality and Reliability Management
International Journal of Productivity and Performance Management
The TQM Journal
Total Quality Management and Business Excellence